Returns will be processed within 7-10 days of receipt. You will be notified via email once your refund has been approved in our system. If you are not satisfied with your purchase, you may return items within 30 days of original purchase. To qualify for a merchandise refund, items must be returned in original, unused condition and in original packaging. We do not offer returns or exchanges unless the product fail to meet a consumer guarantee. Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Conzumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitles to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned good. It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.

 

RETURN PROCEDURE

1. Send a copy of your invoice or order confirmation back with the unwanted goods.
2. Highlight or circle the items you would like to return.
3. Pack all items with your invoice in a carton/satchel or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a carton/satchel as we are not able to accept them if damaged.
4. Attend your local Post Office and send to the returns address (this will be provided upon email).